PhoneSell Messages On Hold is a total package, which means we do ALL the work.
In other words we:
Professionally script a powerful and persuasive message that connects with your customers
Digitally record this message to broadcast standard using only the best voices in the business
All our music is fully licensed and APRA and AMCOS fee free.
Standard scripts are on average three minutes long (up to 400 words) and made up of 10 to 20 short and sharp paragraphs of information. Usually divided into 20- to 40-word paragraphs, including ‘on hold’ or ‘in queue’ scripted announcements integrated into the main script text. For example: “Thank you for calling Qantas — we’ll be with you as soon as we can. Did you know we…”. Longer scripts can be provided if required.
Performing rights – let us protect you from APRA/AMCOS.
Like all our clients you’re using music mixed in your On Hold solution so you are required by law to be licensed by the Australasian Performing Right Association (APRA/AMCOS)?
This is because by playing on hold music and sound recordings you are causing them to be “communicated to the public” via the telephone system. It does not matter whether the source of the music is the radio, TV or a recording.
But the good news is McGirvanmedia own all of our Music so you don’t need APRA and AMCOS licenses which will save your business potentially heaps in annual licensing fees.
All our music library is built for On Hold requirements.