Messages on Hold

We do all the work

Updates as required, all digital equipment, all scriptwriting, production, music, monthly quality checks... Just sit back and relax.

Broadcast quality

All material is recorded and mixed in our professional digital studios and supplied in any file format required.

Fully licensed

We deliver you a finished product that is APRA/AMCOS and copyright compliant. Included! No risk.

… or read more about Messages on Hold

Look at some of our Messages on Hold clients


Aussie Home Loans uses McGirvan Media's Messages on Hold services
Bupa uses McGirvan Media's Messages on Hold services
Coca Cola uses McGirvan Media's Messages on Hold services
BMW uses McGirvan Media's Messages on Hold services
Suncorp Stadium uses McGirvan Media's Messages on Hold services
Caltex uses McGirvan Media's Messages on Hold services

All you need to know about Messages on Hold

How does our Messages on Hold package work?

PhoneSell Messages On Hold is a total package, which means we do ALL the work.

In other words we:

  • Professionally script a powerful and persuasive message that connects with your customers
  • Digitally record this message to broadcast standard using only the best voices in the business
  • All our music is fully licensed and APRA and AMCOS fee free.

Standard scripts are on average three minutes long (up to 400 words) and made up of 10 to 20 short and sharp paragraphs of information. Usually divided into 20- to 40-word paragraphs, including ‘on hold’ or ‘in queue’ scripted announcements integrated into the main script text. For example: “Thank you for calling Qantas — we’ll be with you as soon as we can. Did you know we…”. Longer scripts can be provided if required.

Performing rights – let us protect you from APRA/AMCOS.

Like all our clients you’re using music mixed in your On Hold solution so you are required by law to be licensed by the Australasian Performing Right Association (APRA/AMCOS)?

This is because by playing on hold music and sound recordings you are causing them to be “communicated to the public” via the telephone system. It does not matter whether the source of the music is the radio, TV or a recording.

But the good news is McGirvanmedia own all of our Music so you don’t need APRA and AMCOS licenses which will save your business potentially heaps in annual licensing fees.

All our music library is built for On Hold requirements.

Messages on Hold samples

Talent: Alan
Gender: Male
Industries in sample:
Accommodation , Sport
Select Alan
Talent: Alison
Gender: Female
Industries in sample:
Entertainment , Online services , Retail
Select Alison
Talent: Angela
Gender: Female
Industries in sample:
Homeware , Online services
Select Angela
Talent: Elise
Gender: Female
Industries in sample:
Health , Manufacturing
Select Elise
Talent: Geoff
Gender: Male
Industries in sample:
Entertainment
Select Geoff
Talent: LJ
Gender: Female
Industries in sample:
Finance , Health , Travel
Select LJ
Talent: Loretta
Gender: Female
Industries in sample:
Homeware , Luxury
Select Loretta
Talent: Murray
Gender: Male
Industries in sample:
Entertainment , Food , Retail
Select Murray
Talent: Paul
Gender: Male
Industries in sample:
Food , Health , Retail
Select Paul
Talent: Sharyn
Gender: Female
Industries in sample:
Construction , Development , Resort
Select Sharyn
Talent: Symons
Gender: Male
Industries in sample:
Automotive , Manufacturing
Select Symons
Talent: Tony
Gender: Male
Industries in sample:
Corporate , Education
Select Tony
David from Bupa trusts McGirvan Media for their voice telephony needs

David Network Telephony Team


We have worked with the team at McGirvan Media for many years. 

They have always been professional, helpful, accommodating and timely in delivering for us when we have called on them. 

We appreciate everything they do for us!

Greg from Suncorp Stadium trusts McGirvan Media for their voice telephony needs

Greg Communications and Memberships Manager


Suncorp Stadium initially engaged McGirvan Media in 2003. 

At all times, McGirvan Media has delivered quality, professionally recorded messages on sometimes very tight deadlines. 

I have no hesitation in recommending McGirvan Media to businesses looking for that “edge” in customer communications.

Chris from Coca Cola trusts McGirvan Media for their voice telephony needs

Chris Unified Communications Lead


The team at McGirvan are always friendly & helpful. 

Doesn’t matter who I speak to or what our request is I always get a quick response…

With  a smile!

McGirvanMedia Pty Ltd | Offices: 105/1015 Sandgate Road, Toombul Qld 4012 | Phone: 1800 777 428