PhoneSell Messages On Hold is a total package, which means we do ALL the work.
In other words we:
Professionally script a powerful and persuasive message that connects with your customers
Digitally record this message to broadcast standard using only the best voices in the business
All our music is fully licensed and APRA and AMCOS fee free.
Standard scripts are on average three minutes long (up to 400 words) and made up of 10 to 20 short and sharp paragraphs of information. Usually divided into 20- to 40-word paragraphs, including ‘on hold’ or ‘in queue’ scripted announcements integrated into the main script text. For example: “Thank you for calling Qantas — we’ll be with you as soon as we can. Did you know we…”. Longer scripts can be provided if required.
Performing rights – let us protect you from APRA/AMCOS.
Like all our clients you’re using music mixed in your On Hold solution so you are required by law to be licensed by the Australasian Performing Right Association (APRA/AMCOS)?
This is because by playing on hold music and sound recordings you are causing them to be “communicated to the public” via the telephone system. It does not matter whether the source of the music is the radio, TV or a recording.
But the good news is McGirvanmedia own all of our Music so you don’t need APRA and AMCOS licenses which will save your business potentially heaps in annual licensing fees.
All our music library is built for On Hold requirements.
We have worked with the team at McGirvan Media for many years.
They have always been professional, helpful, accommodating and timely in delivering for us when we have called on them.
We appreciate everything they do for us!
Warren Contact Centres Operations
Our team has worked with McGirvan Media for over 20 years.
We have always found the McGirvan Media team good to work with, they attend to our requirements in a timely manner and provide a professional finished product. The quality of their service is excellent.
Chris Unified Communications Lead
The team at McGirvan are always friendly & helpful.
Doesn’t matter who I speak to or what our request is I always get a quick response…
With a smile!
Get in touch
Want to know more about our Messages on Hold service?
Let one of our friendly representatives get back to you within one working day.