What are messages on hold and how will it benefit my business?

‘On Hold Messages’, ‘Messages on Hold’ or ‘Marketing Messages’. However you might refer to them, they’re an essential professional representation of your company brand and image. On hold messages for business are an effective way to communicate general information about your business as well as promoting any time sensitive products or events within your business while your caller/client is on hold. Bring more attention to your company with messages on hold Australia relies on to professionally convey your information.

Content for your messages on hold can include ‘on point’ topics such as latest news within your organisation, any special offers you are promoting and any other information such as updated trading hours and holiday specials. Are you moving premises? Are you changing your trading hours over the festive season? Let your customers be the first to know these important changes within your business.

These messages might run in conjunction with your marketing campaigns like TV Commercials, radio ads, social media posts and more. You can simply leave the content up to us or you may have some legally approved content in mind that we can work with.

Most recordings usually contain around 8 to 10 paragraphs with a rough estimated time of 30 seconds per message. One question we do like to ask is how long are your callers usually on hold? Once we determine your call flows and other caller dynamics and trends, we’ll have a better idea of content and the right length of the message, which will work for your business.

Your messages are voiced by a professional voiceover(s). Once the voiceover has read the script in the studio, we will then fully mix and produce with one of our licensed music tracks especially made to complement your production. We can get creative too if you need any special effects (SFX) added to your production. Check out some of our industry samples here.