What it takes to be a good leader, setting up staff to work from home and the importance of voice telephony in a business.
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How to reduce caller wait times, improve efficiency and provide excellent customer service in the call centre industry.
The top three things you need to focus on right now.
It can be easy to feel apprehensive and overwhelmed during these uncertain times.
With over 300 separately identified languages spoken in Australian homes, speaking your client’s language is more important than ever.
Individuals and businesses have had to change how they operate to adapt to the COVID-19 pandemic almost overnight.
Nell discusses how embracing digital marketing including virtual tours to market a property can give you the edge.
Have you been working from home this week?
At McGirvanmedia, we use the best voices in the business. In fact some of them have worked with us for 30 years!
The answer is yes, of course you can.
Whether you should or not is a totally different matter…basically because it is highly illegal.
Important Information For COVID-19 Recordings
We thought I would share some exciting news happening in the Contact Centre Industry in 2020.
McGirvanmedia's Founder and Director, Alan McGirvan speaks exclusively to Queensland Business Monthly
“Knowing we are the longest provider of services to Aussie icon, QANTAS and being, always, Queensland based are the two milestones…”
That’s what Alan McGirvan believes are the proudest moments as the Brisbane based company, McGirvanmedia celebrates 30 years.
Creating a personal connection with your customers is more crucial than ever in the digital age.
Alan McGirvan discusses how technology has re-programmed the shopping and purchasing habits of consumers and how professional audio telephony restablishes the personal connection for your business.
Have you recently been telemarketed about NBN?
Whatever you’ve been told, you DON’T need to replace your current phone system!
Telephone companies and salespeople scare customers like you by insisting you need to purchase “NBN-compliant” phone systems… which are completely unnecessary, and can cost thousands of dollars!
Read our blog on how you can prepare your phone system to be NBN-compliant for as little as $65, instead of spending on a scam.
So, you think you can just play any music you like down the phone line when your customers are on hold? Think again.
Picture yourself ...on hold, waiting to speak to someone. You hear the same message you heard last time you called, and the time before that. Chances are it’s NEVER been changed. It becomes “wallpaper sound” – bland, uninteresting and bordering on irritating – and reflects badly on the company, even if it’s subliminally. You think: “How hard can it be to change your message every now and again?”
Good question, and the answer as you are about to find out, is not hard at all.
While many Australian companies continue to rush ‘off-shore’, one Global Giant has learnt the lesson of local loyalty... and that loyalty falls to McGirvanmedia.
QANTAS has listed among its non-air-frame and engine suppliers, an Australian company as its second longest Supplier of Services.
When clients call your company and are placed on hold, the next few seconds are crucial. If you have no on hold system – the worst case scenario – all they will hear is dead silence, during which they will wonder if they’ve been disconnected or completely forgotten about. Leave them hanging too long and most will hang up…with 34% vowing to never call again.
It is infinitely better if they hear a recorded message or listen to music while waiting on hold, however the quality of that message on hold can obviously vary.
In this highly litigious era we live in, it is hard to believe that there are still some companies who throw caution to the wind and decide not to opt for professional Messages On Hold or Music On Hold services.
Instead they decide that they will simply connect the radio – or an MP3 player – to their phone system.
There are many good reasons NOT to do this, most notably the substantial fines incurred by companies that infringe music copyright laws and play unlicensed music.
"...even if the quality [of others] was as good as we’re getting now, they would never compare with the value-for-money we get at McGirvanmedia.”
It's like having your own in-house radio station ON HOLD, where the only commercials playing are yours.
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Our Team
McGirvanmedia Messages On Hold began in 1987. We are the regionsʼ premium On Hold and Voice Telephony provider trusted by over 1000 companies in the region. Our friendly, helpful team are the reason for that. At McGirvanmedia, we donʼt teach our people to be nice… we hire nice people.
Blog
- Nell Interviews Call Centre Expert, Alana Lowe: Being a Leader in the Contact Centre Industry
- Alan Interviews Call Centre Expert, Alana Lowe: Improving The Caller Experience
- Nell interviews Keith Abraham: The Top 3 Things You Need To Focus On Right Now
- Alan interviews Keith Abraham: Don’t Go Through It, Grow Through It
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