If you have a question which isn’t listed below, please don’t hesitate to contact us, we will be more than happy to answer any questions.
A Message On-Hold makes up around 8-10 audio marketing messages created for your business and voiced by a professional voiceover(s). These messages are then fully produced and mixed with one of our licenced music tracks of your choice. This is an effective way to communicate general information about your business, or to promote time sensitive products or events within your business while your caller/client is on hold. Content can include many ‘on point’ topics such as latest news within your organisation, any special offers you are promoting and timely information such as updated trading hours and holiday specials. A message on hold can also run simultaneously with TV Commercials, radio ads, social media posts and more. You can simply leave the content up to us or you may have some approved content in mind that we can work with. Check out our message on hold voice samples here.
An effective message on hold would usually be between 3 and 5 minutes consisting of short sharp paragraphs focusing on a few topics at a time. We highly recommend changing content regularly to keep your message fresh and callers updated every step of the way. We can tailor a message to suit your requirements and our expert team of script writers are here to advise on content and what will work best for your business. This can be based on call wait times, quarterly promotional content, seasonal content, closing hours over the festive season and so much more.
You will be happy to know that everything is taken care of – ALL licencing is included in our costs! The music track(s) we mix with your production is Copyright Free. We own all the music in our library. We do it all. No extra costs; No surprises. Our very own inhouse composer regularly contributes fresh new music to our library. Check out our music right here!
Yes, you can most definitely have a professional message on hold organised by McGirvanmedia Audio Solutions. If your business has the radio connected to your phone system, it’s a sure sign you can have a professional message on hold for your business. We can replace your current on hold audio with your very own customised, professional script. Recorded with one of our fabulous voice talents PLUS our music library is owned by us and is completely Copyright Free. Just so you know…. our music indemnifies you against any performing rights fees and charges.
IMPORTANT INFO ALERT: It’s illegal to play the radio or unlicensed music on your phone system. Copyright infringement penalties range from $60,500 for individuals to over $300,000 for companies. Only composers can determine the charges, authorising you to play original music scores.
PLUS: You have no control at all over the content aired by your local radio station; The shows/music may be totally inappropriate to your audience. Radio stations can also go out of tune quite regularly and sound distorted. Not quite music to our ears!
1. Discussion: Confirming exact audio requirements for your business. We can take you through a few simple steps as to the read-style of and overall brand delivery of your production.
2. Scripting: We work with you to create your perfect script, with as little or as much involvement as you’d like!
3. Recording: Once you have approved your script, our Voiceover artists will record it in our state-of-the-art studios. The final production includes copyright free music and professional audio editing.
4. Despatch: We send your fully produced Message On Hold to you in any file format you require. If you have our digital media device, we will send you an SD card in the mail.
Your monthly investment will depend on the number of locations within your business, how often you update your message and the length of the message you’d like. We offer packages to suit any Business; large or small. A quick phone call will answer all those questions. We’re available to chat with you anytime.
Interactive Voice Response, more commonly known as an IVR, is a mix of recorded voice announcements for a VoIP business phone system. These instructional announcements will connect the caller to the right person/department or the messages can be automated to give the caller pre-recorded information without being put through to an agent. Standard IVR recordings consist of a Welcome Message, Menu of Options, Voicemail and After Hours. Larger IVR projects usually consist of a whole IVR Voice Telephony Audio Solution designed by an IT Software Solutions Company. Check out our IVR voice samples.
We will be able to determine how we are to deliver your professional audio with you or your phone technician. We will email the recording as an audio file compatible with your phone system or you may need our state-of-the-art digital media player, which will easily connect to your PABX/Phone System via a music on hold port. Whatever type of business phone system, we can supply! If you have a VoIP (Voice over Internet Protocol) system, we can deliver in any format required and send your recordings to your phone technician or IT provider. If you are unsure which type of file you need, we will be more than happy to speak to your phone technician or IT Department on your behalf. Leave it all to us! By the way, we are very well known for our super speedy turnarounds and we can supply your recordings in any file format.
Some of the most common file formats include but are not limited to:
An IVR up to 200 words is complementary when signing up to one of our on-hold message service plans. Every phone system has different audio requirements. Larger voice telephony projects are negotiated based on content. A quick phone call will answer your questions. We’re available to chat with you anytime.
First steps! We’ll organise a message on hold DEMO recording for you so you can experience the quality you deserve, then we can work on the first drafts. We can also speak to your IT Department/Phone Technician to get your phone system specifications which will tell us what file format needs to be loaded virtually (it could be a WAV or MP3 or another audio format), or you may need our digital media device. A quick phone call will give us all the information we need for initial set-up.
While a few companies have to go through legal compliance for all communications, our team of script writers can have as much or as little involvement in writing the first draft of your script. Our expert writers know how to make the most of creating an effective message on hold or any cold voice announcements (IVR’s) you require. For the message on hold (marketing messages), we can review any information on your website/ in brochures / flyers / newsletters etc, while still working on a brief from you, so we know exactly what you want to convey to your callers. You can leave everything to us, it’s what we do best!
While we can’t physically help you with the initial hardware set-up, we have partnered with a number of Telecommunication consultants throughout Australia and Asia Pacific, so there is sure to be someone close by we can introduce you to.
Once content has been approved, edits to recordings, such as removing one paragraph or part of a sentence are complimentary. Any change of content after the final approval which requires our voice talents to re-record will incur additional charges. A high percentage of our clients are signed up to one of our service plans, where they can routinely update the message, any content changes can be classed as an update.
From time of script approval, turnaround time is within 24 Hours Guaranteed!
Good news! Nothing changes, we will simply email through the audio file to upload to your phone system rather than sending you an SD card in the mail to play on our digital equipment! Your Telco Provider will usually set up the phone system with stock standard dreary phone generated music, which isn’t ideal and will sound repetitive to callers. Prior to your phone system install, we will send through your current recording in the required file format so your Telco Provider will be able to upload the file at the same time! – It’s that easy! When signing up to one of our on-hold message service plans, you can always be assured that your callers will always be listening to the latest information with a high-quality audio recording voiced and produced by us! Remember, we can supply your audio in any file format!
Some of the most common file formats include but are not limited to:
This is all part of the service! We work with you from creating content, through to despatch of your finished production. No hidden costs and no surprises.
Oops, we mispronounced a curly word! Sometimes we can make mistakes which means we’re only human! We will re-record any mispronunciations/errors/omissions that do not match the approved script at no cost!
McGirvanmedia Audio Solutions is your one-stop-shop! We can help you to create audio for Radio and Cinema Ads, Podcasts, TV Ads, Documentaries, Website Narrations or Commentaries…. just about any audio project you are working on, we help businesses, large and small, to create audio campaigns from scratch. We can help you through the whole process, from writing your script, selecting the voice talent, to choosing the perfect music track. Then it all comes together in our recording studio. Our creative team will create and produce some impressive audio suitable to your brand, which will captivate the right target audience.
We can compose and create your own unique Brand music jingle for On Hold, Radio, TV, and website for you to own exclusively and to complement your business.
Yes, you can. You will need a particular VoIP system/software compatible with your mobile. We have many reputable Telco partners who we work with and we will be happy to help with your mobile audio, whether you would like a small voicemail greeting or an after-hours message. Remember: it’s a total package and we do all the work.
In our multicultural society, there are many people calling businesses where English is not their first language therefore it’s important to be able to communicate effectively. Or, you may have offices in other countries and they would like the same message on hold as your office in Australia, only in a different language! We offer quality accent-perfect voice-over artists in many languages. Our multilingual copywriters and accent perfect voice artists work with you to create your personalised language production Also included in our language packages are fully translated content for your in-house translators to check /modify before we record in the studio. Our multilingual copywriters and accent-perfect voice artists work with you to create your personalised language production so you can easily speak your caller’s language!