IVR Menu Prompts

Quality Announcements For A ‘Remarkable Caller Experience’

Popular IVR Recordings.

  • Menu of Options
  • Welcome Messages
  • Auto Attendant
  • After Hours Messages
  • Voicemail
  • Recorded Voice Announcements (RVA)

 

What Type of Messages Will I Need For The Initial Set-Up?

Here are just a few of the IVR services we can personalise for your business!

Welcome Message

Welcome and thanks for calling. Please note that your call may be recorded for training and quality assurance purposes. If you do not wish for this to occur, please notify our operator.

Menu of Options / Auto-Attendant

Thank you for calling. Please press 1 for sales, press 2 for accounts or press 3 for general enquiries.

Voicemail / Busy Message

All our operators are currently busy attending to other calls. We thank you for your patience and will be with you shortly. Alternatively, please press 1 to leave a message and we’ll get back to you as soon as we can.

 After Hours

Thank you for calling. Unfortunately, you have reached us outside of our office hours which are 9am to 5pm, Monday to Friday. Please leave your name and number and we will contact you on the next business day.

PDS / Privacy Statement

We collect and use your personal information to assess your loan application, including your creditworthiness and, if successful, to manage that loan….

Emergency 

If your call is in relation to a life threatening emergency please hang up and dial triple zero.

A Personalised IVR Solution For YOUR Business.

Reduce high Call Volumes with informative effective and Personalised IVR/Recorded Voice Announcements for YOUR VoIP Cloud Based Phone System.

 

What is an IVR?

If your business is inundated with a large number of calls each day, an IVR – (interactive voice recognition) / Recorded Voice announcements are a vital connection between your business and your callers, keeping them informed throughout the entire customer experience! Professional IVR announcements are a ‘stand out’ introduction for any business.

A professional friendly voice at the other end of the line reassures first time callers as well as regular callers, giving them complete peace of mind that they are in good hands. An informative IVR will effectively streamline every caller to the right place, FIRST TIME, reducing call wait times and increasing overall customer satisfaction, ALL recorded with a professional Brand Voice of your choice!

Supply and Despatch of your IVR.

We will record and produce  all voice announcements in the required WAV and MP3 formats compatible with your phone system. Your Phone Technician will be able to give you the file specifications for us to determine how we are to deliver your professional audio or we would be more than happy to have a chat with your Phone Technician, IT Manager or Phone Provider on your behalf.

Whatever type of business phone system, we can supply!  Leave it all to us! By the way, we are very well known for our super speedy turnarounds.  Any file format…Fast turnaround…Peace of mind.

Some of the most common file formats include but are not limited to:

  • 128 Kbps MPEG-3 .mp3
  • 44.1 kHz, 16 Bit PCM .wav
  • 16 kHz, 16 Bit PCM .wav
  • 16 kHz, 8 Bit PCM .wav
  • 8 kHz, 8 Bit PCM .wav
  • 8 kHz, 8 Bit CCIT u-Law .wav
  • 8 kHz, 8 Bit CCIT a-Law .wav

How Can We help?

Here at McGirvanmedia we KNOW having professionally recorded voice announcements are important to a business to reinforce brand guidelines. You want to be able to direct your caller to the right department and easily guide them through a quality customer experience. This gives customers the relevant and correct information conveyed during the phone call.

The real objective is to be able to give them an exceptionally good and valuable experience.  This is where we come in!  McGirvanmedia sits at the forefront of the IVR Voice Telephony Industry. We provide Corporate IVR solutions for large, medium and small enterprises worldwide. Larger audio projects usually consist of a whole new IVR Voice Telephony Audio Solution rebrand designed by an IT Software Company.

Check out our amazing professional voices below.

Alan

Male

Alison

Female

Angus

Male

Bridget - NZ

Female

Carey - NZ

Female

David

Male

Elise - AU

Female

Elise - UK

Female

Geoff

Male

Georgia

Female

Josh

Male

Kieron - AU

Male

Kieron - NZ

Male

Lauren

Female

LJ

Female

Loretta

Female

Mel

Female

Melissa

Female

Murray

Male

Paul - AU

Male

Paul - NZ

Male

Ross

Male

Sharyn

Female

Symons

Male

Tony

Male

Next Steps For Your IVR.

We would love to hear from you and have a chat about your next IVR Project. We will be only too happy to discuss suitable options.  We work with both large AND small businesses, and guarantee we will deliver the PERFECT audio solution for your business.

Provide callers with up-to-the-minute information

Gives you the flexibility to provide callers with customer service information 24/7.

Streamline Calls

A fully functional IVR will direct your callers to the right people or department, first time, everytime.

Cut through the Clutter

Clear concise script content will give callers a reassuring experience by letting them know they are being attended to ‘just as soon as possible’.

IVR Content

Provide clear, accurate information (can be updated and modified when needed).

Call Wait Times Reduced

An informative message or menu of options is guaranteed to reduce call wait times.

After 35 years in the business, you can trust us.

  • Multiple voices and tracks
    for every production update
  • Choose from 60+ professional
    voice artists
  • Over 200 tracks of original,
    royalty-free music to suit your brand
  • A team of creative experts,
    who are thrilled to be working with you

 

 

 

FAQ

Frequently Asked Questions

What is an IVR and how will it benefit my business?

Interactive Voice Response, more commonly known as an IVR, is a mix of recorded voice announcements for a VoIP business phone system.  These instructional announcements will connect the caller to the right person/department  or the messages can be automated to give the caller pre-recorded information without being put through to an agent.  Standard IVR recordings consist of a Welcome Message, Menu of Options, Voicemail and After Hours.  Larger IVR projects usually consist of a whole IVR Voice Telephony Audio Solution designed by an IT Software Solutions Company.  Check out our IVR voice samples.