Message on Hold and IVR servicing Victoria Businesses

Message on Hold and IVR servicing Victoria Businesses

Message On Hold/IVR In Melbourne

As a Melbourne business owner, you ideally want your company to stand out. This means having a consistent brand image to use for delivering an exceptional customer experience to wow your customers.

The key to this?

A unique on hold message that captures the attention of your callers. At McGirvanmedia, we’ve been providing custom message on hold solutions for companies just like yours in Melbourne and the wider Victoria area for more than 35 years.

As a business owner who cares about their clients, we understand that you don’t want to leave your valued customers waiting any longer than they should when they call you up. Sometimes, though, this is impossible to avoid. When all your call handlers are busy, it’s an unavoidable fact that your incoming callers will have to wait to be put through to your Melbourne team.

Boost your customer satisfaction and grow your reputation and brand image by investing in an original message on hold or IVR messages that are tailored to your company and will send it to new heights!

We provide five-star solutions for whatever your business needs are. We’ve got a personalised message option for every business, whether you want to keep your callers entertained with music or provide them with company updates, we’ll help you impress your customers from the very first interaction they have with you.

What Is An On Hold Message?

Also known as a message on hold or a marketing message, on hold messages should be an essential part of your business’ marketing efforts. They will help position your company as one that is both professional and credible, a vital component for attracting and retaining valuable customers. What you choose to include in your message on hold is up to you, but up-to-date and relevant information is a great way to give your callers information about your business. Got an exciting event coming up or a new product launching? Why not mention that in your message recording? A concise, carefully crafted message that lets your Melbourne brand shine, will give you a competitive edge over others in your industry, boost customer satisfaction levels, and even help you secure an extra sale that a standard voice message won’t deliver. On hold messages and recorded announcements are a specialist area of branding and marketing that you shouldn’t skip!

 Why Your Melbourne Business Needs A Professional Message On Hold

At McGirvanmedia, we believe there are few things worse in life than being left on hold.

Everyone has been there, stuck listening to the same boring, robotic voice or annoying jingle over and over for what seems like forever. For the most part, this can leave you feeling agitated before the call connects to a human, starting your interaction off on the wrong foot. Thankfully, it doesn’t have to be that way when you choose our bespoke messages on hold solution for your Melbourne business.

You’d be forgiven for thinking that it’s enough to simply have a member of your reception team record a voice message and be done with it. This does your brand image no favours, as your need to promote your business consistently. However, when you choose our specialist team for your message on hold, you have access to a database of professional voiceover artists to give your message the edge, as well as fully licensed music and special effects that we can mix in our studio to help your Melbourne business stand out.

Say goodbye to generic hold messages, and instead, use this opportunity to keep your customers updated on your latest news, general business info, and direct them to useful resources like your website or social media. They are also a great opportunity to help your callers prepare for the call once it connects and to promote special offers and events. Let us know what you want your messages to include, or leave the entire process with us. The choice is yours.

Expect to see improvements in the following:

  • Customer satisfaction levels
  • How quickly you can process the call once it connects
  • Sales
  • Credibility
  • Brand image

We supply our message on hold and IVR service to customers in all areas of Victoria – Melbourne , Central Victoria, Yarra Valley, Mornington Peninsula, Warrnambool, Bendigo, Ballarat, Geelong, Northern Country, Victorian Alps, Gippsland, The Grampians, The Otways and The Mallee. Wow your callers with a professional on hold message from McGirvanmedia today!

Reasons To Choose McGirvanmedia For Your Melbourne Business

We’ve been delivering personalised on hold messages for businesses in Victoria for more than 35 years. Our industry experts can help to elevate your brand and keep your callers happy, no matter what industry you are in. Need more convincing that we’re the best option for you? Take a look at the reasons listed below.

  1. We’ll Get To Know You

Getting it right the first time is our passion. That’s why we spend the time getting to know how your brand accelerates and aligns with your business. Once we have a full understanding of how things work, our creative team will work its magic to create a bespoke message that captures your brand perfectly.

  1. We Care About You

At McGirvanmedia, we care about the success of your business. That’s why we don’t take a one-size-fits-all approach to your messages on hold. Get in touch with our friendly and professional team to see how we can help give your business the edge.

  1. Flexible Options Available

We offer service plans and one-off options to suit your Melbourne business’ needs. It doesn’t matter what your budget is, we can create a solution for you.

  1. Personalised Demo

Receive a broadcast-quality demo of your on-hold message within 24 hours. Request a free demo and experience the game-changing magic of a personalised message on hold for yourself.

  1. Great Choice Of Music and Voice Artists

As audio production specialists, we have a diverse portfolio of voice artists, which will make finding the perfect tone of voice for your brand effortless. If you want to add music to your message, this isn’t a problem either. There is something for every taste and genre in our library of royalty-free tracks.

To learn more about how our messages on hold can set your business apart, check out our blog.

 The McGirvanmedia Process

Working with us is made simple with our hassle-free approach to on hold messages:

  • We’ll determine how long your callers are left on hold to establish the duration of your message.
  • We’ll work closely with you to finalise a script, choose the best voices, style of read, and music.
  • Production will start once you’ve approved our approach.
  • Once ready to go live, we can help you set up your message and ensure it is fully compatible with the technical aspects of your phone system.

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